FAQs
What health and safety procedures are being followed in the bakery?
Our bakery frequently clean and sanitize high-contact areas, perform frequent handwashing, instruct any team member who is feeling sick to stay home and have temporarily paused cake sampling. Additionally, we encourage social distancing.
What are the prices of your cakes?
We encourage you visit our website for prices.
Is your Bakery Certified?
Yes.
Where can I find your nutritional information?
You can find all of our nutrition information on our website.
Is there a limit to how much cake I can order?
No way, more cake means more joy! For larger orders over $250, please contact your preferred bakery.
Do you offer special pricing on large orders?
We recommend reaching out to your preferred bakery as pricing options vary.
Do I have to pre-order my cupcakes?
Yes, We only accept online orders.
How do I pre-order my cupcake? Is payment required upfront or at the time of pickup?
Pre-orders are accepted online and over the phone and will require payment upon ordering.
How do I get my cupcakes?
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In order to provide the best experience for you, our bakery offer delivery or pickup location? Please let us know your preference when you place your order. (Delivery fees included)
Does Diana’s cupcake deliver?
Yes, we offer delivery for your convenience. (Delivery fees included)
Disclaimer: Delivery approval based on mileage and distance.
Can I change my pickup or delivery time?
To coordinate a new pickup or delivery time, please reach out to the bakery where your order was placed.
I forgot to pick up my cake order yesterday! Can I still pick it up today?
We get it, things happen! Please reach out to the bakery where your order was placed to discuss your options.
Do you offer shipping?
Sending some joy? Since our shipping options vary by location, we recommend reaching out to the bakery closest to your desired destination.
Can I change, cancel, or request a refund my order after it has been placed?
We understand things happen! In the event you need to change, cancel, or request a refund on an order, please contact the bakery where you placed your order. Please note, cancellation and refund policies may differ by bakery and you may not be entitled to a refund.
I am having trouble placing an order online. What do I do?
Please contact us directly if you want to place your order.
Are there any fees when placing an order online?
When you place an order on the website , you may be charged a service fee. Service fees are based on your order subtotal, not to exceed $20.00 per order. This fee allows us to invest in our website and other technologies to serve you better. The service fee is separate from taxes and and delivery charges.
Do you have a gluten-free cake?
Unfortunately, we do not bake cupcakes that are gluten free.
Do you have a dairy-free cake?
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Unfortunately, we do not bake cupcakes that are dairy-free.
Do you have any egg-free cakes?
Unfortunately, we do not bake any egg-free cakes.
Do you have any sugar-free cakes?
Unfortunately, we do not bake any sugar-free cakes.
Do you have any vegan cakes?
Unfortunately, we do not bake any vegan cakes.
Do you have any keto cakes?
Unfortunately, we do not bake any keto cakes.